Best Times To Reach Capitec Customer Care and The Contact Details To Use
Sometime in 2015, a result issued by the South African Customer Satisfaction Index (SAcsi) showed that Capitec Bank came first with 82.2 points on customer satisfaction. The bank has never slowed down ever since, and it’s so good to know that they are one of the best and biggest financial institutions in South Africa. The Capitec customer care platform is easy to access and convenient to use.
The bank has more than one channel through which clients can reach out to them. These platforms are effective, readily available for business, and open for communication.
There are several ways you can contact the bank’s customer care. Feel free to use any of them that will be convenient for you.
You can reach out to Capitec customer care by dialing 021 941 1377. This service is available 24 hours a day. So, you can call them any time of the day you choose to.
Capitec is available on the social media platform. You can get more information on their products and service any time, any day by maximizing their Whatsapp platform. With this option, it’s needless to visit their branch or call their Client Care Centre. It’s simpler or more convenient to use.
You can carry out the following activities on their Whatsapp group.
Note the following:
If you are always close to your computer, an email is the best way to get your message to a recipient. It’s always frustrating when you’re in a locality where you’re only receiving cellular service and not data or LTE, or you don’t have a data plan on your phone.
Capitec encourages its clients to reach out to them via emails as it is yet another way of communicating with them easily. To do this, send them an email at[email protected].
For clarity purpose, here’s how to send a text via email:
Before we talk about what to expect, it would be worthwhile to inform you that the first step towards getting your issue resolved is by reaching out to the bank. You need to contact them first before you can register your query or complaint.
Here are five ways you can do that:
— Capitec (@CapitecBankSA) March 3, 2021
Once Capitec receives your complaint, they will immediately swing into action by carrying out the following processes:
Note:Below is the Ombudsman for Banking Services
1. Client Care Centre: Fraud Case
If you’re a victim of a scam involving your bank account, report the crime to SAPS immediately and contact Capitec 24-hour Client Care Centre on 021 941 1377.
2. Chat: Unsatisfactory service
If you’re unhappy with Capitec service or their products have disappointed you, you can reach out to them as they would like to hear about it. Just connect to them via Whatsapp for a chat.
3. Telephone: Lost or stolen card
Once you lose your card or it has been stolen, you can stall further transactions and other activities from taking place by immediately using Capitec’s telephone number. Put a call across to them. You can also reach out to them via their cellphone banking app or dial *120*3279#.
You can reach out to Capitec bank via 0860 10 20 43. The number is always available and connects easily.
It depends on what you want to get resolved and when you are ready to set out. If you want to chat with the bank’s customer care on Whatsapp, they are always available 24 hours a day, and they reply instantly. You will also pull through easily if you decide to call or send them an email.
The bottom line s that they attend to complaints or queries without delay and also offer further help should the need arise.
