How to Login to My Vodacom App or SelfService Platform and What You Can Do On It
Vodacom is obviously stopping at nothing when it comes to giving their customers the best, especially when the likes of MTN and Telkom, and other leading telecommunication companies are improving their service delivery and also wooing customers from other network providers. The My Vodacom Self-Service portal makes it super easy for users to perform a wide range of functions. What makes this even more interesting is the fact that smartphone users can access this self-service option for free by downloading the Vodacom mobile app.
Vodacom users, especially those using smartphones, no longer have to worry about memorizing USSD codes as practically any service you need to get using a USSD code can easily be accessed via My Vodacom Self Service.
Before you can perform a function on the My Vodacom Self-Service platform, you have to register first – and the registration process is once and for all. After registering for the first time, whenever you want to access the platform, all you have to do is log in. If you are yet to register your account on My Vodacom Self Service, here is what to do:
It has already been stated that after going through this process to get registered, all you need to do subsequently is just log in. The registration process will require that you have little data on your phone with which you can navigate through the site.
Logging into the Vodacom Self-Service account is even easier than the registration process. To log in, you will need the username and password which you created during the registration process. Here is how to log in to My Vodacom Self Service:
Once you are successfully logged in, you can now access your self-service account.
If you have forgotten your password, you can also log in to the self-service portal using OTP – One Time Password.
Alternatively, you can also click onForgot Passwordbelow the login page and you will be directed to the login with OTP page. There, you can follow the process above to get an OTP with which you can log in and then create a password that you can remember.
In case you have forgotten your username, you can use the Vodacom mobile number or the email you used in your registration to log in. In the space provided for username, input the mobile number/email address. To check your Vodacom cell phone number, dial*135*501#on your cellphone using your Vodacom mobile line.
Even if you can remember your email address and cellphone number and still want to recover your username, follow these steps:
Always try to memorize your username and password so that you don’t always have to spend so much time logging in.
The My Vodacom App is the easiest way to manage your account. Unlike the online self-service portal that requires data to navigate, using the Vodacom mobile app is totally free as it is a zero-rated app. Although using the app is data-free, you will require data to download it from App Store or Google Play Store for iPhone and Android users respectively. This is how to go about getting the My Vodacom app running on your smartphone:
Of course, you will have to use the same email address and Vodacom mobile number you used while registering on the My Vodacom Self Service.
Practically, everything you can do on the online self-service portal can be done with the My Vodacom App. So, you can always view and manage your Vodacom account without having to always log in online.
What Can I Do On My Vodacom Self-Service?
We have already established the fact that practically everything you can do on the online self-service portal, can also be done with the app, so the list of things you can do on my Vodacom self-service, are almost the same things you can do on the Vodacom app.
However, one of the things you can do on the self-service online platforms that cannot be done with the mobile app is retrieving your Vodacom PUK number.
Through the Vodacom self-service platform, you can manage the content services you are currently subscribed to. You can do this using both the app and the online self-service portal.
On the app, all you need to do is click on‘More’and then select‘Content Services’to view all your current content services and unsubscribe and block anyone at any time.
You can also purchase Vodacom airtime and data bundles using the self-service platform. This can be accessed via the online self-service portal and the My Vodacom app.
To purchase airtime or data, log in to the app or portal and select the‘Buy Data or Airtime’option, after which you select the amount or bundle you wish to purchase, then proceed to pay with your debit or credit card.
You can check your Vodacom airtime and data balance with the online self-service portal and the app as well. Log in to the app or portal and click on the option that allows you to check your airtime and data balance and your balance will be displayed on your screen.
It is also possible to purchase or transfer airtime to other Vodacom users, via the online self-service portal and mobile app. Log in to the app or portal and click on the‘Buy Airtime’option and input the recipient’s Vodacom number. After payment, the recipient will receive the airtime.
This particular service cannot be done on the mobile app as of the time of this post. To access your PUK number via the online platform, visit the Vodacom site, click on manage password, select price, plan, and phone and your PUK will be displayed on the screen. You can also view and pay your bills and use your 20 free SMS, via both the app and the online self-service portal.
